FAQ: The Last Ember: Hunted #1 - Urban Fantasy Mystery Comic
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Where does this issue fall within The Last Ember series?

There were two previous issues of The Last Ember, which were recently combined into a remastered collection called The Last Ember #1: Reforged, which also included extras like sketch galleries, cover galleries, prose and more.

Hunted starts a brand new arc jumping off the epilogue in Reforged with a brand new creative team and direction going forward. It’s a great jumping on point!

Last updated: December 04, 2020 00:07

How will the LEP Crate be packaged?

The LEP Crate collector’s box will be bubble wrapped and placed inside another larger box to preserve the collector’s box and its contents!

Last updated: December 04, 2020 00:08

How will your comics and products be shipped?

Our comics will come bagged and boarded and placed inside a Gemini Comic Mailer for maximum protection. Other items, such as prints, bookmarks, etc. will be placed either within the bagged and boarded comic or in a separate bag packaged with the comic. If there are additional items (like the custom coaster sets), that won’t fit in the mailer or might damage the comic, those will be shipped separately.

Last updated: December 04, 2020 00:12

Is this an ongoing series or mini-series?

Yes!

To be specific, The Last Ember: Hunted is a 4-issue arc that springs out of The Last Ember #1: Reforged. But The Last Ember is an ongoing series that will be told in chunks, released under the name of each new arc.

Last updated: December 04, 2020 00:12

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us